Terms of Service
Last updated: August 7, 2026
These terms cover your use of Cultural Home. We've tried to write them so you can actually read them.
Who we are
Cultural Home is operated by Jasmine Ballard, Charlotte, North Carolina.
What you're buying
A monthly membership to Cultural Home. A Founding Home is one home you own and lead, and a Legacy membership adds more room, the Attic, deeper archival tools and legacy controls. Relatives you invite join as Family Guests — free, always. A guest never pays and never needs a card.
Price
Founding Home is $35 per month. Legacy is $50 per month. Both begin with a 30-day free trial; we take your card at signup and the first charge happens on day 31 unless you cancel before then. You can cancel, upgrade or downgrade at any time from Manage billing.
Founding families keep the rate they joined at for as long as their membership stays open. This is not a lifetime rate — if the price ever changes for new families, we will tell you in advance and in plain words. If you cancel, your archive remains exportable for at least 90 days and nothing your family added is deleted by billing.
Your content stays yours
Everything your family adds — photographs, recordings, documents, writing — belongs to you. You grant us only the permission needed to store it, display it to the people you've invited, and back it up. We claim no ownership and no right to publish it.
The product is still being built
Cultural Home opens to founding families in November 2026 and to the public on January 1, 2027. Features will change during the founding term. What will not change: material you add will not be broken, deleted, or made unreadable, and export is available from day one.
How you agree to use it
Don't upload anything unlawful, don't upload material you have no right to share, don't attempt to access another household's archive, and don't use Cultural Home to harass anyone.
Refunds
The trial. Nothing is charged for the first 30 days. Cancel any time before the trial ends and you pay nothing at all.
After a charge. Full refund of the most recent monthly charge for any reason within 30 days of that charge. Cancel at any time and your membership runs to the end of the month you've paid for.
How to ask. Email privacy@myculturalhome.com. No form, no retention offer, no conversation you have to sit through.
Ending it
You can close your account at any time — see the refund policy above for what that means financially. We may suspend an account that violates these terms, and we'll tell you why and give you a chance to export first, unless doing so would be unlawful.
If Cultural Home ends
If we ever have to shut down, we will give at least 90 days' notice and keep export available for the whole of that period.
Liability
Cultural Home is provided as-is. We work hard to keep your archive safe and we back it up, but we are a small operation and we cannot guarantee uninterrupted service. Keep your own copies of anything irreplaceable. Our liability is limited to the amount you have paid us.
Governing law
North Carolina.